Response: Yes, we can send quotes via. fax, e-mail or traditional US mail.

Response: all branches accept cash, checks, Master Card, Visa, American Express, Discover. Purchases can be placed on an open account if you have an active and current account with us.

Response: yes, gift certificates are available at our showroom, Your Kitchen & Bath.

Response: a purchase order from the school department signed by an authorized individual. 

Response: yes, RI contractors must fill out a resale certificate. All contractors must provide proof of contractor's license

Response: Smithfield Plumbing & Heating Supply doesn't offer warranty above and/or beyond the manufacturer's warranty unless stated in writing.

Response: no, unless stated in writing on the invoice or sales receipt.

Response: our products are already sold at discount or wholesale prices, but if you do find a lower price at a competitor, bring in a copy of their ad and we will offer you a competitive price. Price match offers do not apply to competitors' offers; third-party offers; online auction sites; shipping charges; clearance or outlet merchandise and open-box items. Special offers or promotions such as mail-in incentives, gift-with-purchase and financing offers; services such as installation; or typographical errors.

Response: yes, when products become discontinued by the manufacturer, we will offer the floor models for sale. Some manufacturers restrict us from selling their items as "floor models." Please check with a sales clerk for floor models currently available for sale.

Response: subscribe to our e-mail direct marketing program to get advanced notice of our sales and promotions

Response: yes, we do offer home delivery. Rates are as follows: Rhode Island deliveries are a $25 flat rate (does not include Block Island), Massachusetts and Connecticut deliveries are a $50 flat rate (does not include Martha's Vineyard or neighboring Islands). New Hampshire deliveries are $3.00-$50.00 depending on location. Customers are responsible for freight charges for special or custom orders shipped directly from the manufacturer.

Response: Customer is responsible for all freight charges.

Response: No, not at this time.

Response: Our shipping department will call you with an approximate delivery date and time prior to delivery.

Response: unless otherwise indicated on the sales order or invoice, returns must be made within 30 days in their original factory packaging.

Response: Sorry, but manufacturer's don't allow the return of products that were specially designed or custom tailored. Please contact your salesperson for other options.

Response: yes, if items have been used or out of it's original packaging, we charge a 15% restocking fee. We do not accept returns that have a UPC code missing from the packaging, so be sure that you are not returning the item before submitting UPC codes for any manufacturer's rebates.

Response: Sales clerks are informed by sales representatives of any rebates or special offers running at any given time, also we post many rebate programs on our web site in the rebates & incentives area.

Response: Every manufacturer has their own procedures and rebate claim submission address, please consult the rebate form or the manufacturer for specific directions. Smithfield Plumbing & heating Supply Co. does not offer or process any rebates at this time.

Response: Contact the rebate processing center indicated on the rebate submission form, if no contact information is provided, please contact the manufacturer. Smithfield Plumbing & Heating Supply Co. does not process rebate requests which are provided by the manufacturer unless otherwise indicated in writing.

Response: yes, a 50% deposit is required on special or custom orders. Your Kitchen & Bath has different terms and conditions specific to the brand(s) of product ordered.

Response: There is no standard processing time, it depends on the manufacturer's schedule and availability of raw materials to make the product. A salesperson will provide you with an approximate expected date of delivery when you place your order. Keep in mind that we are relaying this information from the manufacturer and we don't have direct control over the date of delivery of any special ordered product.

Response: no, we don't offer warehousing unless agreed upon at the time of purchase and stated in writing on the invoice or sales order.

Response: yes, if you are in Rhode Island, a resale certificate must be filled out. Contractors outside Rhode Island must provide proof of an active contractor's license.

Response: accounts are handled at our corporate office at 1 Austin Avenue in Greenville, RI. Questions about a sales order or products can be made at the branch location closest to you.

Response: payments on an open account are to be mailed to 1 Austin Avenue, Greenville, RI 02828.

Response: Call the marketing department at 1 Austin Avenue in Greenville, RI for options available to you to receive your winning prize. No prize will be rewarded without a winning ticket stub or proof of winning.

Response: not at this time, we will notify you automatically when the program is running if you subscribe to our e-mail direct marketing program. We will also post notices at all our branch sales' counters.

Response: subscribe on-line to receive our sales flyer, there is no cost or obligation to do so and you can unsubscribe at any time.

Response: you can unsubscribe at anytime by clicking the unsubscribe link at the bottom of the e-mail.

Response: yes, we do offer banner ad placement from vendors, please contact our marketing department for current advertising rates.

Response: our opening hours are different at each branch location, please check our Locations & Directions page for current operating hours.

Response: no, not at this time

Response: yes, unlike many big box stores, our staff consists of professionals with various levels of plumbing and heating systems knowledge. Some employees are licensed contractors, and all of our employees are required to participate in manufacturer's training seminars to obtain licenses or certification on the installation of plumbing and heating products.

Response: If you are having problems with a product you purchased from us, general technical assistance on that product is available to you at no charge. Unfortunately due to the wide range of applications that plumbing products are used, we can't offer technical assistance for a specific application.

Response: just fill-out and submit the on-line ordering application.

Response: On occasion our on-line ordering system is taken off-line for general file maintenance and upgrades. The system is usually back on-line within 30-60mins. If the system will be down longer than 60 mins., a notice will be posted on our web site indicating the length of time the system will be down.

Response: The problem may not be with what you are doing. There are many things that can cause a "page can't be found" error (or 404 error). In most cases, its a lost of transmission somewhere between our servers and your computer. Wait a short time and try again. If you are still having the problem after 24 hours, please contact us so we can help.

Response: Either you don't have access to the on-line ordering system or you are typing in the wrong username or password. Make sure you type the username and password in correctly and remember that these fields are case sensitive, for example an "R" is not the same as an "r". If you are still having problems, please contact us for assistance.

Response: It may take up to 1-2 business days before payments or product returns are reflected in your on-line account. If after 1-2 business days your account doesn't show those transactions, please contact our billing department for assistance.

Response: Quotes remain active for 2 years before they are purged (removed from our system).

Response: Our showroom, Your Kitchen & Bath, has a state-of-the-art kitchen and bath design computer system. Just bring in your drafts and rough dimensions, and professionals can provide you with a detail layout and virtual photos. 

Response: no, we don't offer installation services, but can recommend professional contactors to assist you in your new or remodeling building project.

Response: yes, to licensed contractors only. Some complex tools may require that you have had proper training in it's use. We charge very reasonable rental fees of $5-$50/day to contractors. Please see our rental area of web site for more information.

Response: yes, just bring in your rough dimensions of the room or rooms you would like to heat, and we can provide you with a detail floor layout and project worksheet with total costs.

Response: not a problem, if the water heater was purchased at and Smithfield Plumbing & Heating Supply branch, just contact us for product repair/replacement under warranty.